Refund policy

Refund & Return Policy

At Vowed Jewelry, we want you to absolutely love what you ordered. If something isn't right, we're here to make it right.

30 Day Satisfaction Guarantee

You have 30 days from the date your order arrives to request a return or exchange. If you're not in love with your piece, reach out and we'll take care of you.

To be eligible, your item must be unworn, in its original condition, and returned in the original packaging.

Personalized & Made to Order Items

Because our initial jewelry is engraved and made to order just for you, we're unable to accept returns on personalized pieces unless they arrive damaged, defective, or with the wrong initial. If that happens, we'll replace it or refund you at no cost to you. Just send us a photo and we'll sort it out right away.

Lifetime Warranty

Every piece is backed by our lifetime warranty. If your jewelry ever stops shining like it used to, let us know and we'll replace it, no questions asked.

How to Start a Return

Email us at support@vowedjewelry.com with your order number and the reason for your return. We'll respond with the next steps and a return address. Please do not send items back before contacting us, as returns without prior approval may not be processed.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank, it may take a few extra days for the funds to appear.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo and your order number. We'll make it right with a replacement or full refund.

Return Shipping

For approved returns of non-personalized items, customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable.

Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card provider, since processing times vary. If you've done that and still haven't received it, email us at support@vowedjewelry.com and we'll help track it down.

Contact Us

Questions about a return or refund? Reach us at support@vowedjewelry.com and we'll get back to you within 24 hours.